Refunds & Replacements

Last updated: May 25, 2026

Every Manatee Shirt order is custom-printed just for your group - there's no warehouse of finished shirts waiting around. That changes how refunds work compared to off-the-rack stores, but here's our promise: if we (or our production partner) mess up, we fix it. Free. No drama.

What we'll fix for free

If your shirt arrives and something's wrong on our end, we'll reprint and reship it at no cost to you. That covers:

• Print defects - smudges, peeling, cracked ink, off-center artwork, wrong colors printed
• Wrong item shipped - you ordered a size M crew neck and got a size L v-neck
• Damaged in shipping - torn packaging, stained fabric, anything that arrived broken
• Lost in the mail - the carrier confirms your package never made it

Send us a clear photo of the issue (and the shipping label if you still have it) within 30 days of delivery and we'll get a replacement moving. For lost packages, reach out within 30 days of the estimated delivery date.

What we can't refund (and why)

Because each shirt is made-to-order specifically for you, the following are final sale:

• Wrong size ordered - we publish a sizing chart on every product, and our group flow shows the exact size you picked before you check out. Once it's printed, we can't restock it.
• Changed your mind on the design - the group manager approves the artwork, and every member sees a mockup of their shirt before paying. If you'd like to tweak something, do it before the order locks.
• "I don't love it" - we can't accept buyer's remorse returns on custom apparel. (We'd love to, but the shirt literally has your group's name on it and can't be resold.)
• Address typos - if the address you entered is wrong and the package is returned to us, we'll let you know and you can pay shipping to send it to the correct address. If it ships to the wrong house, unfortunately we can't recover it.
• "Tracking says delivered but I didn't get it" - once the carrier confirms delivery, the package is in their hands. We're happy to help you open a claim with the carrier, but we can't refund or reship at our cost.

How to start a claim

Email [email protected] with:

1. Your order number (in your confirmation email)
2. A photo of the problem
3. A one-sentence description

We reply within 1 business day. Most replacements ship within 3 business days of approval and arrive on the same timeline as your original order (typically 5-10 business days in the US).

Timelines at a glance

Questions before you order? Hit us at [email protected] - we'd rather answer a sizing question now than reprint a shirt later.